Privacy Policy
Last updated: March 12, 2026
TrustRamp ("we," "our," or "us") operates an over-the-counter (OTC) stablecoin on-ramp service for clients in India and the United States. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you use our services or interact with our website, we may collect the following information:
- Identity Information: Full name, company or business name, government-issued identification documents (as required for KYC/AML compliance)
- Contact Information: Email address, phone number, messaging platform handles (WhatsApp, Telegram, Signal)
- Financial Information: Bank account details, transaction history, stablecoin wallet addresses, source of funds documentation
- Technical Information: IP address, browser type, device information, and cookies when you visit our website
- Communication Data: Records of correspondence between you and our team
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and facilitate your OTC stablecoin transactions
- To verify your identity and comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
- To communicate with you regarding your orders, account, and service updates
- To detect, prevent, and address fraud, security breaches, and other prohibited activities
- To comply with applicable laws, regulations, and legal processes
- To improve and optimize our website and services
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual Necessity: To perform our obligations under our service agreement with you
- Legal Obligation: To comply with KYC/AML requirements and applicable financial regulations in India and the United States
- Legitimate Interest: To operate, improve, and secure our services
- Consent: Where you have provided explicit consent for specific processing activities
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Regulatory Authorities: When required by law or to comply with KYC/AML obligations
- Banking Partners: To facilitate fiat currency transfers related to your transactions
- Service Providers: With trusted third-party providers who assist us in operating our business (subject to strict confidentiality agreements)
- Legal Requirements: When required by court order, subpoena, or other legal process
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. KYC/AML records are retained for a minimum of five (5) years after the termination of the business relationship, or longer if required by applicable law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access to and copies of your personal data
- Correction of inaccurate or incomplete data
- Deletion of your personal data (subject to legal retention requirements)
- Restriction of or objection to certain processing activities
- Data portability
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use third-party advertising or tracking cookies. Analytics data is collected in anonymized form to help us improve our website experience.
9. International Data Transfers
As we operate in both India and the United States, your data may be transferred between these jurisdictions. We ensure appropriate safeguards are in place to protect your data during any such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: enquiries@trustramp.xyz
WhatsApp: +1 (929) 816-6048